Submit Your Refund and Return Request

We understand that sometimes things don’t go as planned, and we’re here to help. Please use the form below to submit your request for a refund or return. Our goal is to make this process as simple and transparent as possible for you.

How It Works

Once your request is submitted, our team will:

Review the details of your request within 24 business hours.
Reach out to you if any additional information is needed.
Provide instructions on how to return the product or process your refund.

Important Information

Before submitting your request, please ensure:

You have your order number and receipt details ready.
If applicable, upload clear images of the defect or issue.
You’ve read our Refund and Returns Policy for eligibility criteria.

Submit Your Request

Please fill out the form below to initiate your refund or return request:

Upload Order Confirmation(Required)

Please upload a PDF or screenshot of the order confirmation email you received with the subject: Your CustomCoolerBag.com's Refund and Return Request Submission. This helps us verify your purchase.

Drop files here or

Accepted file types: pdf, png, jpeg, Max. file size: 250 MB.

Reason for Refund or Return(Required)

Defective Product

Incorrect Product

Other

Describe the Product Defect(Required)

Please explain what is defective about the product, including any relevant details (e.g., damaged zippers, broken components, or printing errors).

Correction Needed(Required)

Please explain how the product does not match your order, including the differences between your approved design proof and the delivered product.

Describe the Issue(Required)

Please provide details about your issue if it does not fall under the above categories.

Upload Images (Optional)

This field is required if 'Defective Product' or 'Incorrect Product' is selected. Please upload clear, close-up images of the defect or issue for faster processing.

Drop files here or

Accepted file types: jpeg, png, Max. file size: 10 MB.

Name(Required)

First Last

Email(Required)

Enter Email Confirm Email

Phone(Required)

Additional Comments (Optional)

Provide any additional information you think may help us resolve your issue.

Need Assistance?

If you need help completing your request or have additional questions, please don’t hesitate to contact us:

Email: CustomerSupport@CustomCoolerBag.com
Phone: (423) 406-1440

We Value Your Feedback

Your request helps us improve our products and services. We are committed to providing the best possible solutions and ensuring your satisfaction with Custom Cooler Bags.