Custom Cooler Bags' Privacy Policy

Effective Date: [Insert Date]

Custom Cooler Bags ("we," "our," "us") is committed to protecting the privacy of our customers and visitors to our website. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your personal data. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide and improve our services, communicate with you, and ensure a smooth customer experience.

a. Personal Information

This includes information you provide directly to us when placing an order, creating an account, or contacting customer support. Examples include:

• Contact Information: Name, email address, phone number, and shipping address.
• Payment Information: Credit/debit card details (processed securely via third-party payment processors).
• Order Details: Products ordered, design specifications, and preferences.

b. Non-Personal Information

This includes data collected automatically when you visit our website:

• Technical Data: IP address, browser type, operating system, and device information.
• Usage Data: Pages viewed, time spent on the site, and referring/exit pages.
• Cookies: Information stored on your device to enhance your browsing experience (see Section 6).

2. How We Use Your Information

We use the information collected for the following purposes:

a. To Process Orders and Deliver Products

• Ensure accurate processing and fulfillment of your orders.
• Send order confirmations, design proofs, and shipping updates.

b. To Communicate with You

• Respond to inquiries and provide customer support.
• Share updates, promotional offers, and newsletters (you can opt out anytime).

c. To Improve Our Services

• Analyze website performance and customer preferences.
• Enhance user experience and improve website functionality.

d. Legal Compliance

• Comply with applicable laws, regulations, and contractual obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

a. Service Providers

We work with trusted third-party providers who perform services on our behalf, such as:

• Payment processing.
• Shipping and delivery.
• Marketing and analytics services.

These providers have access to your information only to the extent necessary to perform their services and are obligated to protect your data.

b. Legal Obligations

We may disclose information to comply with legal requirements, such as court orders or government regulations, or to protect our legal rights.

c. Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner.

4. Your Rights

You have the following rights regarding your personal data:

• Access and Update: You can access and update your personal information by logging into your account or contacting us directly.
• Data Deletion: You can request that we delete your personal data. Note that we may retain certain information for legal or business purposes.
• Marketing Preferences: You can opt out of receiving promotional emails by clicking "unsubscribe" in any email or contacting us directly.
• Data Portability: You may request a copy of your data in a portable format.